Care Opinion

📖 Today is World Book Day and from stories we learn what it is to be human. Care Opinion currently has over 750,000 stories that have been shared from patients wanting to make care better for everyone. To read these stories, head over to www.careopinion.org.uk

A family recently shared a deeply moving story on Care Opinion. They wrote with such honesty and love, reflecting not only their grief, but also the importance of compassion and kindness from the staff who cared for them during an unimaginably difficult time.
www.careopinion.org.uk/1424632

This image has two decorative speech bubbles, an element representing change, the Care Opinion logo, and a quote from the health board and the response from the patient, which reads as follows: NHS Ayrshire & Arran: “Thank you again for taking the time to bring your concerns to our attention, which in turn allowed these changes to be made.” Begbie, patient: “I appreciate that my feedback was taken on board and changes made, it has certainly made me feel safer attending as an SAI patient.”

This Care Opinion story shows how lived experiences can spark change. A service user shared their emergency care experience, opening a conversation with the team. The service listened and introduced staff education and awareness to improve care. Every story matters. www.careopinion.org.uk/1402424

(2 of 2) This conference may be of interest to people working across health and care, research, patient experience, public involvement, quality improvement, workforce wellbeing, and person-centred care. #COconf26

Please share with colleagues and others who may be interested.

(1 of 2) We are delighted to announce that registration is open for our 10th conference.
📅 23 April 2026
🕒 From 12:30 (online)
Join us to explore how patient and service user stories can shape better health and care.
Register👇 events.teams.microsoft.com/event/e0b876...

This image has some decorative elements, the Care Opinion logo and a direct quote from the story, which reads the following: Their compassion allowed her to pass away peacefully, with dignity and respect. We are deeply grateful for the care and compassion she received from all the staff in the Ambulance service, Craigavon Area Hospital ED and especially the staff in Ward 2 South Medical.

A family shared heartfelt gratitude to ambulance, ED & Ward 2 South Medical staff at #Craigavon Area Hospital for the care given to their mother in her final days. They remembered the compassion, dignity & kindness shown, helping her pass away peacefully. #NIAS #SHSCT
www.careopinion.org.uk/1422213

It's #FeedbackFriday!

This week's comes via @careopinion.org.uk for our Dermatology Team. Well done to everyone involved #teamNHSFV 💙

www.careopinion.org.uk/1423657

Thank you @together-sacr.bsky.social for sharing the State of Children’s Rights Report. It shows why experiences & voices matter for real change in Scotland.

At @careopinion.org.uk, we are proud to contribute support work that puts children’s rights and lived experience at the heart of decisions.

Today we share the journey from fear and sadness to hope and gratitude as this family share with us the reality of their son’s Type 1 Diabetes diagnosis and the extraordinary care and support they are receiving 👇
www.careopinion.org.uk/1424454

@nhsforthvalley.bsky.social

This image has some decorative elements, the Care Opinion logo and a direct quote from the story, which reads the following: “Despite being in hospital for a long period, the ward felt as close to “home” as it possibly could. The environment was always clean, calm and welcoming, and the staff consistently showed compassion, patience and genuine care. I always felt listened to, reassured, and supported both physically and emotionally.”

After spending several weeks on the postnatal ward at #UHW @nhslanarkshire.bsky.social, one mum shared her appreciation for the team who supported her & her family throughout her stay, also recognising individual staff members who made that time easier.
Read her story: www.careopinion.org.uk/1419368

Every day in Scotland, people share stories that help shape better care. Our latest @careopinion.org.uk blog from @lisacareopinion.bsky.social shows just how much can change when services listen with openness and act with compassion www.careopinion.org.uk/blogposts/13...

Wonderful blog from our friends @westernhsctrust.bsky.social on @careopinion.org.uk, celebrating the kindness, care and compassion of their staff in 5 recent stories. A great example of celebrating staff and reinforcing what works well for patients. www.careopinion.org.uk/blogposts/13...

Today we share the story of how the support and encouragement from their key worker broke the cycle of this authors addiction 👇
www.careopinion.org.uk/1419084
#Inclusion

🐻 🐾 Here is some wonderful feedback from a young author who shared their story with the help of the Care Opinion Bear. Bear says "I am here to listen to what you have to say and lend you a helping paw!" Click here to read the story: www.careopinion.org.uk/1421541

In this story, the patient’s wife tells of the importance of being included in conversations and how receiving help from the Dementia Navigator Team helped them as a couple 👇
www.careopinion.org.uk/1419482

@setrust.bsky.social

There are many ways to share your feedback with Care Opinion, most people choose to do this via our website www.careopinion.org.uk/tellyourstory but for those that cannot access the internet our freephone number has provided an alternative. Here are some facts around the volume of calls received 👇

✨ Today is #RandomActsOfKindnessDay, so we thought we'd share this positive story demonstrating how a person-centred approach and kindness can 'make a significant difference to what could otherwise have been a stressful appointment' Read the story here: www.careopinion.org.uk/1421401

So far this year, 3,218 stories have been shared on @careopinion.org.uk about health & care services across the UK. That’s 3,218 moments of honesty, kindness, learning and human connection. Thank you to everyone who takes the time to share and respond.
Find out more: careopinion.org.uk

Proud to share the 2nd piece in our Care Opinion series: Is storytelling a political act? by Ellen McGovern-Greco from @careopinionau.bsky.social . A thoughtful look at how sharing experience shapes who is seen and heard in health and care.
🔗 www.careopinion.org.uk/blogposts/13...

Read this "thoughtful and reflective" story about the benefits of a group facilitated by @rdash-nhs.bsky.social that provides a 'safe, warm, inspiring and caring space' www.careopinion.org.uk/1420436

We’ve just shared a wonderful new guest blog by Ellen McGovern-Greco from @careopinionau.bsky.social,
that brings a thoughtful philosophical lens to truth, belief and the human experience behind patient stories. It is a gentle but powerful read. www.careopinion.org.uk/blogposts/13...

💬 Here's a story about the care an individual received from Ninewells Hospital after a serious RTC. Not only did staff show clinical care, but they also organised a wedding for the individual and their partner! To read more follow this link: www.careopinion.org.uk/1419142

This image has a few decorative elements, the Care Opinion logo and a direct quote from Mhairi's response, which read the following: “I will make sure your kind words are passed on to Fiona and the team, they will be thrilled to know the positive impact they had. Feedback like yours means a lot to us and helps reinforce the importance of compassionate, patient-centred care.”

This is a great example of empathy in action in response to a story on @careopinion.org.uk. A family shared a brief but meaningful piece of feedback, and Mhairi at @nhsggc.bsky.social responded with recognition of the emotional experience behind their words.
🔗 www.careopinion.org.uk/1417849#1418...

😀 Encouraging to see this blog from Simon Barnitt at @shpu.bsky.social about the significance of open online patient feedback www.sheffieldpartnership.nhs.uk/news/care-op...

This mum gives thanks to those that looked after her and her son when she went into labour unexpectedly 👇

www.careopinion.org.uk/1414786

#RoyalDevonandExeterHospital

Even one story can lead to change💬🗨️
A service user shared feedback about their care at #Craigavon Hospital on @careopinion.org.uk praising excellent care & suggesting improvements to hospital food. The service listened, responded & confirmed a new two-week menu. #SHSCT
www.careopinion.org.uk/1416683

A creative author expresses their gratitude to the staff that supported them during their hospital stay, through the medium of poetry! Click to read 'Together they are Heroes' www.careopinion.org.uk/1415485

This image includes decorative elements, a Christmas tree, the Care Opinion logo, and a direct quote from a story, which reads: “To every single person working across the children's services at Christmas, we thank you, we salute you, and we will be forever grateful for the care you provided, and the forever memories you gave us."

Re-reading this story a year on, especially with Christmas coming around again, it still has an impact. It captures a moment of care that stayed with the family after they went home together on Boxing Day, and it continues to move those who come across it a year later.
www.careopinion.org.uk/1303035

Day 12 design of '12 Days of Christmas with Care Opinion'

🎄On Day 12, our final Advent door opens The Gift of Stories. Fraser reflects on what has shaped Care Opinion for 20 years by thanking those who share their experiences, those who respond with care, and those who turn listening into learning and change.
🎁 www.careopinion.org.uk/info/advent-...

Day 11 design of '12 Days of Christmas with Care Opinion'

🎄 Day 11 is special as we share a blog from our very first team member, @miriamra.bsky.social, looking back on 20 years of @careopinion.org.uk and what it means to build change that lasts.
Read the full blog here👇 www.careopinion.org.uk/info/advent-...